Manage My Membership

Our Self-Service Membership Resources

Managing your membership with us is easy via our Active World membership app. See our handy resources and how-to guides below to manage your gym, swim or GOswim membership.

Book a Make Up Lesson

Missed a GOswim lesson – book your make-up lesson to ensure you or your child continues to progress their swimming skills.

Click below to find out how to book a make up lesson.

Make-up lessons are based on the student’s current level and availability. Remember to let us know in advance if you cannot make it to a weekly lesson, to be eligible for a make-up lesson. See our Policy below.

How to book a make Up Lesson
Change My Class

We understand that schedules change, you can change your GOswim lesson time and/or day within our app.

See all the steps in our guide below to change your lesson. Lesson changes are based on availability.

If the student is progressing to a new GOswim level please speak to our team in centre to help you out.

how to change my class
Suspend My Membership

Heading on holidays or looking to just take a break, suspending your membership is easy via our Active World membership app. See the how to steps in our guide below.

Suspension conditions: Direct debit memberships can be placed on suspension for $5.50 per week for a minimum 2 weeks and maximum 6 weeks per year. A minimum of 3 days notice is required. Upfront memberships and visit passes can not be suspended.

how to suspend in the app
Cancel My Membership

We’re sad to hear you wish to cancel your membership.

Please submit your cancellation via the button below.

Membership Cancellation Request

Terms & Conditions

The following terms and conditions apply to make-up lessons.

  • A maximum of three makeup lessons are available per student, per calendar year.
  • All makeup lessons must be booked through Active World.
  • Lessons that you are unable to attend and wish to book a makeup lesson for must be marked absent a minimum of 2 hours prior to the start of class time.
  • If you do not notify us of your absence, no make-up lessons will be offered.
  • Credits will not be added for make-up lessons at any time.

Suspension conditions: All memberships can be placed on suspension for $5.30 per week for a minimum of 2 weeks and a maximum of 6 weeks per calendar year. At least 3 business day’s notice is required. Upfront memberships and visit passes can not be suspended.

Medical Suspensions
If you are suspending your membership due to medical reasons, you may be eligible for an extended suspension. You will need to provide a medical certificate, and requests will be managed on a case-by-case basis.